Refund & Return Policy

At Swift Collective Co., we want you to love what you ordered. If something isn't quite right, we're happy to help.

RETURNS

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unwashed
• In its original condition
• Free of stains, odors, pet hair, or other signs of use
• Returned with any original packaging when possible

To start a return, please contact us within 14 days of delivery at Hello@swift-Collective.com with your order number and reason for the return. We'll provide the return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once your return is received and inspected, we'll issue a refund to your original payment method. Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, has a manufacturing or printing defect, or you received the wrong item, please contact us within 14 days of delivery.

Please include your order number and clear photos of the item and the issue. We'll work with you to make it right and, when appropriate, arrange a replacement or refund at no additional cost to you.

Please do not send a defective or incorrect item back before contacting us.

ABOUT OUR PRINTING PROCESS

Most Swift Collective apparel is produced using Direct-to-Garment (DTG) printing. DTG prints the artwork directly onto the fabric using specialized water-based inks, allowing us to create detailed, vintage-inspired designs without the need for traditional screen-printing setup.

Because DTG ink becomes part of the fabric, the finished print can have a softer, more natural appearance than traditional screen printing. Slight variations in color, texture, or print appearance can occur from one garment to another and are a normal part of the DTG process.

Garment color, fabric composition, and the individual print can also affect how a design appears compared with what you see on your screen. These normal variations are not considered defects.

MADE TO ORDER

Our apparel is produced after your order is placed, rather than being mass-produced and stored as inventory. This allows us to offer a wider variety of designs while reducing unnecessary overproduction.

Because each item is made specifically for your order, please review the size chart, product description, and color selection carefully before purchasing.

SALE ITEMS

Sale items are eligible for return under the same 14-day return policy unless otherwise stated on the product listing.

EXCHANGES

Because our products are made to order, we do not offer traditional size or color exchanges.

If you ordered the wrong size or simply changed your mind, you may return the eligible item within 14 days and place a new order for the correct size or style.

QUESTIONS?

We're always happy to help.

Contact us at Hello@Swift-Collective.com  with your order number and we'll get back to you as soon as possible.

Thank you for supporting Swift Collective Co. and a small business!